Customer care
Returns & Refunds
Use this page to understand return, exchange, and refund rules before ordering. The marked sections need business approval before this page is published.
Requesting a return
Before publishing: Add the approved request method, eligibility window, required order information, item-condition requirements, and authorization process.
Standard products
Before publishing: Define which non-custom products are eligible or excluded, required packaging or condition, and whether exchanges are available.
Custom and personalized products
Before publishing: State the approved eligibility and cancellation rules for custom, personalized, engraved, or etched items. Do not assume these items are final sale or returnable.
Return shipping and fees
Before publishing: Confirm who is responsible for return shipping, how labels are handled, and whether any restocking or other fee applies.
Damaged or incorrect items
Before publishing: Add the approved reporting process, evidence needed, available remedy, and any deadline without shifting carrier policy into the store policy by assumption.
Refunds, exchanges, and cancellations
Before publishing: Explain approved refund methods and timing, exchange handling, order-cancellation rules, and any non-refundable charges.