Shipping Policy

Order preparation

Before publishing: State how standard and custom orders are prepared, when an order is considered ready to ship, and whether business days or holidays affect preparation.

Shipping methods and costs

Available shipping methods and costs are calculated for the order and delivery address during checkout.

Before publishing: Confirm supported carriers, shipping regions, international availability, local pickup, rate rules, and any free-shipping offer. Do not add a carrier or threshold unless it is configured and approved.

Delivery estimates

Before publishing: Explain how customers receive delivery estimates and which estimates, if any, are guaranteed. Add no fixed timeframe without business and carrier confirmation.

Tracking and address changes

Before publishing: Confirm whether tracking is provided, when it is sent, and whether an address can be changed after an order is placed.

Delayed, lost, or damaged shipments

Before publishing: Add the approved contact process, required information, responsibility rules, and any deadlines for delayed, lost, or transit-damaged orders.