Frequently asked questions
Answers to common questions.
Start here for general guidance about custom requests, ordering, shipping, returns, personalization, and laser work.
Custom products
Which products can be customized?
Customization depends on the product and the request. Send the item, quantity, colors, wording, and any reference you have so the available options can be confirmed before you order.
How do I start a custom order?
Contact Tailgating Specialties with the product or item type, quantity, colors, text, logo, and any timing that matters. The details and available options should be confirmed before an order is placed.
What should I send for a logo or artwork request?
Send the best-quality file you have and make sure you are authorized to use the artwork. If another file format or a clearer image is needed, that can be discussed while the request is reviewed.
Can I request specific colors or a custom design?
Include the colors, wording, and reference images you want considered. Availability varies by product, so wait for confirmation before ordering.
Can an item be personalized with a name or message?
Ask whether personalization is available for the item you have in mind. Include the exact spelling, capitalization, and placement you want reviewed.
Ordering, shipping, and returns
How long will a custom request take?
Timing depends on the item and request. Include an event date when relevant, and contact Tailgating Specialties to confirm the expected turnaround before ordering.
What shipping options are available?
Available shipping methods and costs are shown at checkout for the order and delivery address. If timing is important, contact Tailgating Specialties before placing a custom order.
Can a custom or personalized item be returned?
Return rules for custom or personalized items may differ from standard products. Contact Tailgating Specialties before ordering to confirm the rules that apply to the item you have in mind.
How do I contact Tailgating Specialties about a custom request?
Use the Contact page and include the product, quantity, colors, wording, logo or reference image, and any relevant event date. You do not need to have every detail decided before asking.
Laser engraving and etching
Is laser engraving or etching available?
Availability depends on the material, item, and design. Send the request first so Tailgating Specialties can confirm whether the work is a fit.
What details help with a laser-work request?
Include the item material, dimensions, quantity, desired placement, and the artwork or wording. Clear photos can also help when the item is not already in the store catalog.
Can I supply my own item for laser work?
Contact Tailgating Specialties before supplying an item. Share the material, dimensions, photos, and requested design so acceptance and any conditions can be confirmed first.